Packing slip definition
/What is a Packing Slip?
A packing slip is a document that describes the contents of a shipment to a customer. The packing slip contains a separate line item for each item shipped. Each line item states the product number, product description, and unit quantity shipped. The weight may also be stated. The document is printed by the seller, who either includes it in the package or attaches it to the outside of the package in a sealed pouch.
A packing slip may be used by the recipient to verify the contents of a delivery.
Advantages of a Packing Slip
There are several advantages to using a packing slip, which are as follows:
Higher accuracy and fewer errors. The packing slip lists each item, quantity, SKU, and sometimes other details like color or size, allowing the person packing the shipment to cross-check and verify the contents. It helps prevent errors by ensuring that the correct items are packed and shipped, reducing the likelihood of customer complaints or returns due to incorrect orders.
Enhanced customer experience. A packing slip provides customers with a clear overview of what’s included in the package. This can reduce customer confusion and ensure customers are confident they’ve received the right items.
Simplifies order verification. Packing slips act as a checklist for both the sender and receiver, aiding in verification that the correct inventory has been packed and shipped.
Aids in handling returns. Packing slips usually contain important order information like order numbers or customer IDs. In the event of a return or exchange, customers and companies can quickly identify the relevant order. This simplifies the process of restocking returned items and issuing replacements or refunds.
Enhances documentation. Packing slips serve as a record of what was shipped in each order, which can be useful for future reference, especially in cases of disputes or audits.
The Difference Between a Packing Slip and an Invoice
A packing slip itemizes the contents of a shipment, while an invoice states the amount that a customer owes to the seller. A packing slip may be used as the basis upon which an invoice is created by a seller. Also, a packing slip is intended for the use of the receiving person at the customer, while the invoice is intended for the customer’s accounts payable person.
Packing Slip Best Practices
The packing slip may be the first thing that a customer sees after opening a delivered box. That being the case, it can make sense to include the company name and logo on the document, while also being careful to clearly and legibly state the contents of the box. Some organizations also include a message of greeting to the recipient on the packing slip.
Another best practice is to consider the environmental impact of this document. Some companies are now emailing the packing slip to customers, rather than including a printed version in the box. Customers can then decide for themselves whether they want to print out the emailed packing slip.
Yet another possible best practice is to note on a packing slip the amount of any ordered items that have been backordered. Doing so keeps recipients from contacting the seller to complain about missing items in a shipment. A variation on the concept is to include a suggested replacement for the backordered items that are currently in stock.