Downtime definition
/What is Downtime in Production?
Downtime is the period during which equipment is not operational. This situation is caused by such factors as maintenance, setup for a job, broken equipment, or missing inputs, such as raw materials or qualified operators. Managers try to minimize downtime in order to maximize equipment availability, which increases the capacity of a business. However, the only downtime that really matters is for the bottleneck operation, since downtime in this area has a direct impact on the throughput of the business.
The average amount of equipment downtime is built into the practical capacity figure for a business, which is used to set the upper threshold for how much the organization can produce within a given period of time.
What is Downtime in Customer Service?
Downtime is a critical factor from the perspective of customer service, since an extended period of downtime can trigger significant customer dissatisfaction with a business. This dissatisfaction comes from the firm not being able to respond quickly to customer requests, as well as customer concerns not being resolved for an extended period of time.
What is Downtime in a Computer System?
In a computer system, downtime refers to the period of time during which the system’s core services are not operating. This may be due to planned or unplanned outages. The goal of the IT department is to reduce computer downtime, since it can result in processes not functioning, and therefore lower profits.